Digital Tools: The New Age of HR

56% of companies are redesigning their HR programs to leverage digital and mobile tools.

Across various departments in your organization, different platforms are implemented to streamline projects and task management. Whether it’s JIRA for engineers, Asana for Marketing, or specific Slack channels for project collaboration, digital tools are essential for daily and long-term tasks. However, how do you make some of these tools work for you and your people team?

As Artificial Intelligence and digital tools make their way into our daily lives, they too become an integral part of the workday.  Many of today’s companies emerging in various sectors are digital product offerings to solve for challenges businesses face. Whether it’s a Software as a Service (SaaS) platform to assist with testing out product features or a slack integration to improve the process to onboard new hires- digitization and AI cannot be avoided. As other departments embrace technology, HR needs to do so as well.

Digital tools won’t take away from the human aspect of HR- in fact, it can help. By streamlining your day-to-day tasks with AI and other tools, you’ll find more time to focus on bigger project and give individuals the facetime they need. On the other hand, remote employees can benefits from digital tools such as chat bots when they cannot be physically present because of geography constraints.

As Diana Wong, Senior Vice President of HR at Capital Group says,” Technology is an enabler to delivering world-class Advisor and Investor experiences to our customers. So, we believe HR must mirror these best in class experiences by leveraging artificial intelligence for all phases of the employee life cycle from recruiting to on-boarding and developing employees.’”

Below are 4 ways to begin implementing digital tools to streamline your work:

1. Develop a Shared Vision with Cross-Functional Stakeholders-  Prior to starting a new project, it is important to create a roadmap and involve all stakeholders in the planning process. Implementing new tools may affect other teams – make sure to identify the necessary stakeholders and develop a game plan with them for implementation, communication, and company-wide roll-outs.

2. Embrace AI By Experimenting with Chatbots- AI has started to integrate with various facets of HR- recruiting, interview scheduling, onboarding, and fielding commonly asked questions from employees. Chatbots can allow the day-to-day tasks for your people team to be handled more efficiently. Start small, perhaps just use chatbots within the HR department, and iron out any issues before deploying company wide and to customers.

3. Integrate Analytics and Reporting- Having data at your fingertips is essential to better understand employee experience, retention rates, compensation, and overall employee happiness. When looking for various platforms to integrate, ensure that analytics and reporting are included. Being able to pull a report for your employee census can provide vital information to help you improve on current processes and plan for future needs.

4. Experiment with Various Platforms-  You won’t know until you try. There are many HR platforms and tools available – from AI recruiting to onboarding, to task management and beyond. Survey your organization to see if anyone from your team has a favorite tool that would make sense to implement department wide. Test, Measure and Learn, to see what works best for your team.

While implementing any new tool or system requires time, a learning curve, and of course a few hurdles, ensuring digital tools are implemented for your HR team is essential to stay competitive in today’s market. Stay ahead of the curve by launching the digital tools employees want and potential candidates seek.

Bring HR back to being “the people team” – and let technology take care of the rest.

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